Shipping & Delivery Policy

1. Fulfillment Timeline & Instant Provisioning

Upon completing a subscription purchase, plan upgrade, or account registration:

• Instant Activation: Your account tier is upgraded automatically within 60 seconds following payment confirmation by our payment gateway (Razorpay).
• Zero Wait Time: New monthly submission quotas, dedicated SMTP relay settings, increased attachment limits, and project slots become active immediately in your Admin Portal.
• No Geographic Delays: Because delivery is purely digital, fulfillment is instantaneous regardless of your geographical location in India or globally.

2. Delivery Confirmation & Invoices

Immediately upon transaction completion, customers receive:

• An on-screen confirmation modal with the unique Razorpay Payment ID.
• An automated email receipt containing transaction details and plan summary sent to your registered billing email address.
• Access to download tax-compliant GST invoices directly from your billing history in the Admin Portal.

3. Service Access & Deliverables

Your subscription provides continuous 24/7 cloud access to:

• Live Browser Public API Keys (pk_live_...) for embedding into your web forms.
• Admin Portal Dashboard (app.formlynk.com) for inspecting submissions, tracking email queue logs, and downloading CSV reports.
• Dedicated or shared SMTP outbound email relay services.
• Real-time HMAC-SHA256 signed webhook synchronization endpoints.

4. Shipping Charges

Since all FormLynk products are digital services delivered electronically over the internet, there are zero shipping fees, handling charges, customs duties, or postal fees applied to any order.