Refund & Cancellation Policy

1. Subscription Cancellation Policy

FormLynk paid plans are billed on a recurring monthly or annual basis. You may cancel your subscription at any time:

• How to Cancel: You can cancel your subscription with a single click from your account billing settings in the Admin Portal, or by sending a cancellation request to support@formlynk.com.
• Cancellation Effect: Cancellation stops all future scheduled recurring charges. Your paid features, higher submission quotas, and dedicated SMTP relays remain fully accessible until the conclusion of your current paid billing period.
• No Cancellation Fees: There are no cancellation penalties, termination charges, or hidden exit fees.

2. Refund Eligibility & Guidelines

Refunds are reviewed and approved under the following conditions:

• Initial 7-Day Guarantee: Any first-time upgrade to a paid Developer or Agency plan requested within 7 calendar days of the transaction date is eligible for a full refund.
• Technical Service Interruptions: If our ingestion infrastructure experiences major verified downtime exceeding our published SLA, pro-rata service credits or refunds will be granted upon investigation.
• Duplicate or Erroneous Charges: In the rare event of accidental duplicate transactions caused by network glitches during payment gateway processing, the duplicate amount is refunded immediately upon verification.

3. Ineligible Circumstances

Refunds cannot be issued under the following circumstances:

• Refund requests submitted after the initial 7-day money-back guarantee window has expired.
• Accounts terminated, suspended, or blocked due to violations of our Acceptable Use Policy (e.g. unsolicited spam, phishing, credential harvesting, or malware distribution).
• Failure to use the platform during an active billing cycle when the service was fully operational.

4. Refund Processing Timeframe & Method

We process all refund transactions transparently through our authorized payment partner, Razorpay:

• Initiation Timeline: Once a refund request is approved, our finance team initiates the refund via Razorpay within 2 business days.
• Banking Credit Timeline: Depending on your issuing bank and payment method (UPI, NetBanking, Credit/Debit Card), the funds will reflect in your original payment account within 5 to 7 business days.
• Original Payment Method: All refunds are credited back to the exact source account or card used during the original transaction. No cash or third-party transfer refunds are permitted under anti-money-laundering regulations.

5. Non-Applicability of Physical Goods / Returns

FormLynk is a 100% digital cloud Software-as-a-Service (SaaS) platform. We do not sell, stock, package, or ship any tangible physical goods. Consequently, physical return shipping, package exchanges, or merchandise restocking policies do not apply to our services.